You Asked, We Answered

GENERAL

How many friends can I invite in my session?

You can invite a maximum of 15 friends in your private session.

Is there any limitation on the content to share?

Oasis Live was made to share gameplay with your friends, and you can share any content from your PC. However, you are fully responsible for what you share. Remember to read the full terms of service on the left corner of the app to make sure you are not sharing any illicit content.

Is HP supplying games to play, or can we install any game for testing?

No, HP is not supplying any specific games. We want to see how your experience is playing, communicating, and sharing your usual games! Feel free to play any game you would like.

Why am I muted when I start the app?

For safety and privacy reasons, every participant joining the session is muted by default.

HOW DO I USE OASIS LIVE

Can I use a VPN alongside Oasis Live?

We currently don’t support VPN. VPN has to be turned off to use Oasis Live at the moment.

Do I need an account to start testing Oasis Live?

Yes, you will need to log in with your existing HP account or create one using email, Google or Facebook.

Are there any requirements to download Oasis Live?

In order to download OMEN Gaming Hub (and Oasis Live), you need to have Windows 10 or Windows 11 and, at minimum, Windows version 1903 (aka 19H1, May 2019 Update, build 18362, released May 21, 2019).

  • To check your Windows version: Start > type “winver” in the Search box > OK. If your OS Build number is less than 18362, you will not be able to install OMEN Gaming Hub.

  • If your system does not automatically update, you can check and download the latest update by selecting: Start > Settings > Update & Security > Windows Update > Windows Update > Check for updates

Are there any recommended PC configurations to use Oasis Live?

Oasis performs well on every PC configuration. However, to share your screen with others with the best performance and minimal latency we would recommend:

  • CPU: Intel® Core™ i5 6th Generation/AMD® Ryzen™ 5 or higher

  • GPU: NVIDIA® discrete graphics GTX 1060 or higher

  • Memory: 8GB RAM or higher

Can I adjust the volume of each participant individually?

Yes, this feature is now live. Users can adjust individual participant volume, overall chat volume, and game volume.

ISSUES & FEEDBACK

If I encounter a bug, where do I get help?

Please send an email to oasisbetasupport@hp.com with the title “Oasis Beta Support Request”. Include a description and screenshot of your technical issue, and we will follow up with you shortly.

Where do I submit feedback?

Please use the “Share Feedback” link on the Oasis Beta home page.